Terms, Conditions & Policies

Cancellation policy

Bookings may be amended or cancelled free of charge up until 2 days before arrival. After this time, the guest will be liable for the cost of the first night.

If you do not cancel your booking prior to arrival resulting in a no-show, you will be charged for nights within the cancellation period. We do not accept responsibility for any external situations, including but not limited to, travel delays, weather problems or vehicle breakdowns.

Cancellations or changes to bookings made through third party websites need to be made through those websites – their booking terms and conditions may differ. We are unable to cancel these bookings directly – we will be advised of any changes you make to your booking. Extended cancellation policies apply to group bookings of 6 people or more.

Smoking Policy

No. All areas within the hostel are smokefree in accordance with New Zealand law. Smoking is permitted in the courtyard outside the back door. Please be aware that if you smoke anywhere inside you will set off the fire sprinkler systems. In this event you will be charged the costs of cleaning, deodorising, drying out and repairs.

Drug use policy

Drug use is illegal in New Zealand. If you use drugs on the property we will evict you without refund.

Alcohol use policy

Alcoholic drinks are not permitted in the rooms but can be enjoyed till 10pm in the common downstairs areas such as the dining room and pool room. No drinking is permitted in upstairs levels. Please make sure bottles and cans are disposed of in the bins and the noise level is kept down after 10pm. Disorderly behaviour may result in cancellation of your stay without refund.

Disorderly behaviour

For the protection of all our guests, disorderly behaviour may result in cancellation of your stay without refund.

Damage policy

Smoking, soiling or otherwise damaging your room or any other part of Chalet Backpackers will result in your credit card being charged a cleaning and repairing fee not less than $100. This includes excessive drinking, excessive noise or disturbing of other guests. Agreement with policies, terms and conditions.

Your reservation via the Chalet Backpackers website or elsewhere, is considered your full agreement with our terms, conditions and policies. The Chalet Backpackers website is the definitive source of information on our terms, conditions and policies. In case of conflicting information being encountered the website will prevail. If you have questions that are not answered on our website, please contact us via email or call us on +64 (0) 3 4792075 and we will be happy to help.

Chalet Backpackers and their staff retain the right to refuse accommodation at any time.